995com's Privacy Policy

Welcome to 995com. When you use our platform, you share certain personal information with us. This Privacy Policy explains how 995com collects that information, why we collect it, how it is used, and the measures we take to keep it secure.

This policy applies to 995com's website, mobile app, and all related services. By browsing the site, creating an account, or using any of our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before using our services.

995com believes data protection is not a formality — it is a reflection of the respect we have for our users. We adhere to international data protection standards and are committed to safeguarding your privacy at all times.

995com collects only the information necessary to provide our services. The types of data we may collect are described below.

• Direct Information: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected Information: Collected through cookies and similar technologies while you use the platform.
• From Third Parties: Information received from identity verification agencies or payment providers.

995com uses your information only for specific, defined purposes. Your data is never used unnecessarily or beyond the purposes outlined below.

• Account Management: Completing registration, verifying login, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals securely and maintaining a record of all transactions.
• KYC Verification: Verifying age and identity to prevent access by minors.
• Customer Service: Assisting with support tickets, live chat, and complaint resolution.
• Security & Fraud Prevention: To detect suspicious activity and ensure platform security.
• Promotional Communications: Keeping you informed about bonuses, offers, and updates, with your consent.
• Responsible Gaming: Analyzing gaming behavior to send alerts when necessary.
• Legal Obligations: Meeting regulatory requirements and preparing mandatory compliance reports.

995com never sells your personal data. Limited information may be shared with trusted partners solely to deliver our services, and only the minimum necessary data is ever shared.

• Payment Provider: Approved payment gateways including Mobile Banking, Nagad, and Rocket — for processing transactions.
• Identity Verification Agency: With authorized third parties to complete the KYC process.
• Game Software Providers: The minimum data required to operate the games.
• Legal Authorities: Upon a valid court order or a legitimate request from a regulatory authority.
• Cybersecurity Partner: For fraud detection and platform security.

995com uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain platform security.

• Essential Cookies: Required for maintaining login sessions and security verification — these cannot be disabled.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: To understand which pages are most visited — without collecting any personal information.
• Security Cookies: Used to block bots and unauthorized access attempts.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some platform features.

995com applies industry-leading technology and processes to keep your data secure. No system is 100% foolproof, but we are continuously working to minimize risk.

• 256-bit SSL Encryption: All communication between your browser and our server is encrypted.
• AES Encryption: Sensitive data stored in the database is kept encrypted.
• Firewall & DDoS Protection: Multi-layered security at the server level.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Security Audit: Regular third-party security audits are carried out.
• Restricted Access: Staff may only access data when required for their specific job responsibilities.

995com does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of account activity and up to 5 years after account closure.
• Transaction Records: A minimum of 7 years as required by legal obligations.
• KYC Documents: Generally 5–7 years, in accordance with regulatory guidelines.
• Gaming Log: Up to 2 years for security and dispute resolution purposes.
• Marketing Data: Until you withdraw your consent.

Once the designated retention period ends, data is securely deleted or anonymized so that it can no longer be used to identify you.

995com respects your right to data privacy. Your key rights are outlined below.

To exercise any of these rights, contact the 995com support team. We will endeavor to respond to your request within 30 business days.

995com strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at registration and is confirmed through the KYC process.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
• If you have any suspicions, parents can contact our support team and we will act promptly.

995com may update this Privacy Policy from time to time. You will be notified of any changes through the methods described below.

• For significant changes A notification will be sent to your registered email address.
• Platform Login Time You will be notified via a popup or banner.
• At the top of this page Last Updated Date Always visible.
• Continued use of the platform after any changes are made will be considered your acceptance of the updated policy.

Check this page regularly to stay informed about the latest policy updates.

For any questions, complaints, or requests regarding the Privacy Policy, please reach out to the 995com support team.

• Email: [email protected] (general inquiries and data requests)
• Live Chat: Log in to the platform and chat with us directly — available 7 days a week, 24 hours a day.
• Response Time: Responses are typically provided within 24–48 hours.